Shipping policy

Thank you for purchasing a painting!  On this page, we will explore details of the shipping policies we have in use.

We are offering complimentary worldwide shipping. Once your order is received it will be processed and dispatched within 3-5 working days from Florida (US), excluding holidays.

Processing Stage (handling)

In the rare case, we might not be able to fulfill the order immediately, we will send you communication on the email you provided on your order.

– Artworks up to 48×38 inches (121.92 x 96.52 cm) will be packaged and shipped in a firm cardboard box.

– Paintings larger than 48×38 inches (121.92 x 96.52 cm) will be shipped rolled in a PVC tube. Your local framer will need to stretch the canvas onto stretcher bars.

Completed Stage (shipping )

Once the order is fulfilled you will receive a confirmation email. From there it will take up to 7-10 days to receive the painting, depending on the location.

You can track your order from there.

We usually use DHL for international and FEDEX for US domestic shipping.

 

Route is the premier package and order tracker in use on this website. It’s an external App that you can install and track your package delivery.

The Route App brings package tracking and delivery to life. No more wondering where your package is—has it been shipped? Is it stuck in transit? Delivered? Now you can visually track your package’s journey from checkout to doorstep, review previous online orders and handle delivery issues (lost, stolen, damaged) all in one place.

Shipping Protection

” Shipping Protection” is an optional but strongly recommended option. Secure your shipment and easily resolve order issues with one tap. Protect orders from loss, damage, or theft. If any of these issues happen during the shipping stage, this a protection that gives you the right to be reimbursed or a completely free reorder of the item.

For more information please visit this link: https://help.route.com/hc/en-us/articles/360041131194-Route-Package-Protection-Policies

Please install this app to track the delivery of your Artwork